Frequently asked Questions

What do I receive in the box?

We package and deliver LEGO® sets as per your build list which includes everything to build your set: instruction manual, Minifigures. This also includes the return label for you to return the package. We also include a Brick separator in each box to make your build easy and safe. Please note that stickers are not included as bricks get damaged during cleaning.

How often are the sets cleaned?

We are well aware how important this is to you. Our sets are thoroughly cleaned and sanitised every time before it is sent to a customer. Our cleaning process ensures 99% of germs are removed.

How much does the subscription cost?

We have 3 different subscription plans to choose from. Our starter plan is at £9.99 a month(1 set a month) for basic sets. Starter plus is at £19.99 (two sets a month) for medium complexity sets and Pro plan cost £24.99 (one set a month) for Advance complexity sets. Pls note that, only one lego set is sent at a time for starter plus plan (this is to avoid bricks getting mixed up and takes a lot of our time to sort them)

Do I pay for postage and delivery?

We ship the sets free of cost both ways. You just pay the monthly subscription and no additional fees included.

How does the Build list work?

Once you have registered with BuildurBricks, choose the sets from your plan you want us to send. We suggest you add around 6-7 sets in your list so we can send one of them as soon as possible.

What if pieces are missing when I receive the set?

We strive our best to ensure that we check our sets before we send it to you. But if we have missed, please let us know as soon as you can so that we can rush out the pieces to you.

How do I cancel my membership?

We hope this wouldn’t happen but if you want to cancel its easy. Just go to your account and cancel the membership.

Can I upgrade to a different plan?

Yes. You can move to any plan from your current plan through the account page on the website. We will automatically upgrade you from the start of your next billing month.

What if I lose a piece?

Don’t worry. We understand things like this happen. We suggest you check the number of pieces before you return the set. If you are missing a piece, email us with details of the missing piece so we can sort that before sending it to the next builder.
We do not charge for pieces that are generic as we can replace them from our stock. However if a significant number of pieces are missing we may have to charge you.

How long can I keep a set?

Keep the set as long as you want and let us know if it’s more than a month? If your child or yourself really love it and want to keep it, you can buy it from us for a discounted price.

Can i buy a gift card / Coupon?

You can buy gift cards from us through this link http://www.buildurbricks.co.uk/give-as-gift/ . We have various options for you to choose. Click on the corresponding gift option and follow instructions to payment. You will receive a confirmation with a coupon code to your registered email. You can redeem this yourself or send this to gift recipient.

How do I redeem a gift card / Coupon?

Redeeming your gift card/coupon is just a few clicks. Note the subscription plan that you have been gifted. Goto the pricing page – http://www.buildurbricks.co.uk/pricing/ and click signup on the corresponding plan. Copy your gift code and apply coupon. Register your details with delivery address and add favourite toys to your buildlist. We will ship your first box rightaway.

What if I don’t find a particular set in your website?

Our Sets to rent page is constantly updated based on popularity and new sets introduced in the Lego range. If there is a particular set that you think should be added to our rental list, please email us at info@buildurbricks.co.uk

How secure is my payment?

Our Direct debit monthly subscriptions and gift card payments are processed via Stripe.

Payments via Stripe are protected with very high encryption technology which is commercially available. You can be assured that your credit card and account details will never be exposed and we focus heavily on protecting the details of our customers. Please see links below for detailed security info. Stripe Security

More questions?

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